Level Faces Operational Challenges and Potential Growth

Level experienced a significant drop in passenger numbers, losing 9,500 passengers (-12.6%) compared to May 2024. This decline is partly attributed to a reduced seat offering.Customers reported difficulties with Level's booking system and customer service. One user highlighted issues with completing reservations or changing flights, despite having a flexible ticket, and noted poor responsiveness from phone and other support channels. There's ongoing discussion about Level's operational model, with suggestions that the airline needs to overhaul its customer experience, establish codeshare agreements, and integrate with Vueling to improve its market position. To celebrate its eighth anniversary, Level offered flights as low as €8 (plus taxes) to Barcelona, though specific details like flight schedules were not widely publicized. The planned expansion of Barcelona's El Prat Airport is expected to significantly boost Level's operations, potentially increasing its flight offerings and market presence.